Privacy policy

1. Introduction

Welcome to Classico Scents ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website https://classicoscents.com/ or purchase our products.

By accessing our website and using our services, you consent to the data practices described in this policy. This policy is drafted in accordance with applicable laws regarding data protection and electronic commerce in Pakistan.

2. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

2.1. Personal Information

When you place an order, register an account, or sign up for our newsletter, we may collect:

  • Identity Data: Name, Username.

  • Contact Data: Billing address, Shipping address, Email address, and Phone numbers (Mobile numbers are required for order verification and courier coordination).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

2.2. Payment Information

  • Credit/Debit Cards: If you pay online, your card details are processed through secure third-party payment gateways (e.g., JazzCash, EasyPaisa, Bank Alfalah, Stripe). We do not store your complete credit/debit card information on our servers.

  • Cash on Delivery (COD): For COD orders, we collect necessary contact information to verify the order before dispatch.

2.3. Automated Information

When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

3. How We Use Your Information

We use the collected data for the following purposes:

  • Order Fulfillment: To process and deliver your orders (sharing address/phone with courier services like TCS, Leopards, Call Courier, etc.).

  • Communication: To communicate with you regarding your order status, account updates, or customer service inquiries.

  • Marketing: To send you emails or SMS regarding new perfume launches, special offers, and store updates (only if you have opted in).

  • Improvement: To analyze website usage and improve our product offerings and user experience.

  • Security: To detect and prevent fraud or abuse of our services.

4. Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. We may share information with:

  • Service Providers: Third-party companies employed to facilitate our service (e.g., logistics/courier companies, payment processors, IT service providers).

  • Legal Requirements: If required by law, we may disclose your information in response to a subpoena, court order, or other governmental request within Pakistan.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your experience.

  • Functionality Cookies: Allow the shopping cart to function and remember your login details.

  • Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, some parts of the site may not function properly without them.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • Our website is scanned regularly for security holes and known vulnerabilities.

  • Your personal information is contained behind secured networks.

  • We use Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram, Facebook, TikTok). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any external sites you visit.

8. Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any incomplete or inaccurate data.

  • Erasure: Request us to delete your personal data (subject to legal retention requirements for transaction records).

  • Opt-Out: Unsubscribe from our marketing emails or SMS at any time by following the "unsubscribe" instructions in the communication.

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage users to frequently check this page for any changes.